Payment policies

At Pfotenfreunde , we place great importance on a smooth and secure shopping experience. Below you'll find our payment policies:

Payment methods: We accept various payment methods for your convenience. These include PayPal, credit cards (Visa, Mastercard, American Express), Klarna, Apple Pay, and Google Pay.

Currency: All prices listed on our website are in euros (EUR). We currently ship within Germany and Austria.

Payment Security: Our website uses secure encryption technologies to keep your transaction data confidential at all times. Your credit/debit card information is not stored on our system unless you authorize us to do so for future frequent purchases.

Payment Confirmation: After completing your order, you will receive a confirmation email with your order details and the total amount. Please keep this email for your records.

Final prices: All prices on our website are final. Any applicable shipping costs will be clearly displayed during the checkout process.

Discounts and Promotions: All discounts and promotions will be applied to your order before completing your purchase. If you have a discount code, please enter it during the checkout process.

Refunds: If you are not completely satisfied with your purchase, we offer a 30-day money-back guarantee. Please see our Return Policy for more information.

Failed Transactions: If your payment method fails or your account has been charged multiple times, please contact our customer service for assistance.

Changes to Payment Policy: We reserve the right to change these Payment Policy at any time. All changes will be posted on this page. By continuing to use the Site after any changes, you agree to the updated policy.

Please note that by making a purchase from Pfotenfreunde, you agree to the above payment terms. If you have any questions about our payment policies, please contact our customer service at support@pfotenfreunde.de .